Terms & Conditions

By placing an order with or accepting an invoice from Print Right, the Customer agrees to be bound by the following Terms & Conditions. These terms supersede all prior agreements, understandings, negotiations, and verbal discussions.

1. Machinery Sales

1.1 Testing & Acceptance

All machinery is fully tested for functionality prior to dispatch.

Upon delivery or collection, the Customer is responsible for inspecting the machinery and confirming that it is in satisfactory condition.

All machinery supplied by Print Right includes a limited 1-year warranty from the date of purchase or invoice, covering manufacturer or factory defects only.

The warranty does not cover:

• Physical damage
• Accidental damage
• Electrical damage caused by improper power supply
• Negligence or misuse
• Normal wear and tear
• Heater elements

1.2 Operator Competency

The Customer acknowledges that industrial machinery must only be operated by properly trained personnel and in accordance with all applicable safety procedures and operational guidelines.

Print Right will provide the Customer with the necessary training regarding the safe and proper operation of the machinery.

Print Right shall not be liable for injuries, damages, or operational failures resulting from improper, negligent, or untrained use of the machinery.

1.3 Power Requirements

The Customer is responsible for ensuring that their premises meet the electrical and operational requirements specified for the machinery.

For technical support and guidance, please visit the Print Right Help Center.

1.4 Machinery Purchases

A minimum deposit is required to confirm machinery orders.

The remaining balance must be paid in full prior to delivery, installation, or collection.

2. Return & Refund Policy

2.1 Machinery Sales

All machinery sales are final.

No refunds, exchanges, or returns will be accepted once machinery has been sold and delivered.

Shipping and handling charges are non-refundable.

3. Pre-Order Machinery Policy

Machinery pre-orders are offered at special promotional pricing and are reserved specifically for the Customer.

Once a pre-order booking payment has been made, no refunds will be issued under any circumstances.

If the Customer decides not to proceed with the pre-ordered machinery, the amount paid may only be used toward the purchase of other products or services offered by Print Right of equal value.

Customers are required to present the original advance payment receipt when collecting pre-ordered machinery or other items.

Print Right reserves the right to withhold the release of goods if valid proof of advance payment is not provided.

4. Warranty Policy for Printers & Equipment

4.1 Equipment Warranty

New machinery is supplied with a limited manufacturer’s warranty of 12 months, covering factory and manufacturing defects only.

To maintain warranty validity, the Customer is required to purchase all recommended consumables from Print Right during the warranty period. Failure to do so may result in the warranty being voided.

In such cases, additional charges may apply to restore the machine to proper operating condition.

The following items are excluded from warranty coverage:

• Print heads
• Needles
• Heating elements
• Ink dampers
• Consumable parts
• Damage caused by improper handling, voltage fluctuations, or unauthorized repairs
• Physical damage of any kind

4.2 Service Warranty & Technical Support

Technical support will be provided online during working days from 10:00 AM to 6:30 PM.

Print Right does not provide on-site repairs or servicing at customer premises.

In the event of a major fault, the Customer is required to bring the machine to the Print Right service center for inspection, servicing, or repairs.

Following inspection, the Customer will be informed of the estimated time required to complete the repair or service. Repairs may take up to a maximum of 7 working days depending on the nature of the issue.

All repairs and servicing are carried out exclusively at the Print Right service center.

To qualify for warranty service, the Customer must present the original purchase invoice at the time of the claim. Failure to provide valid documentation may result in the warranty claim being declined.

5. Limitation of Liability

Print Right shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to:

• Loss of profits
• Business interruption
• Production delays
• Loss of business opportunities

This limitation applies to the use of products, machinery, services, or delays in production and delivery.

Print Right’s total liability for any claim shall not exceed the total amount paid under the specific invoice related to the claim.

6. Shipping & Delivery

Risk of loss or damage passes to the Customer once the goods leave Print Right’s premises.

Delivery dates provided are estimates only and are not guaranteed.

Print Right shall not be responsible for delays caused by:

• Third-party courier services
• Shipping providers
• Customs clearance
• Force majeure events
• Circumstances beyond our reasonable control

Print Right and courier services shall not be responsible for damage to fragile items during transportation.

Delivery times depend on the Customer’s location. Deliveries are generally completed within 5 working days.

7. Custom Printing Services (Sublimation & DTF)

7.1 Artwork Approval

The Customer is solely responsible for verifying all artwork details, including spelling, colors, sizing, positioning, and layout prior to approval.

Production will commence only after written or digital proof approval has been received.

Print Right shall not be held responsible for any errors or omissions present in the approved artwork proof.

7.2 Color Matching

Due to the nature of sublimation and DTF (Direct-to-Film) printing processes, exact Pantone or color matching cannot be guaranteed.

Minor color variations may occur depending on garment material, ink absorption, and production conditions.

7.3 Customer-Supplied Materials

If the Customer provides garments, blanks, or other materials for printing, Print Right shall not be liable for any damage occurring during the printing process, including but not limited to:

• Heat-related damage
• Fabric shrinkage
• Discoloration
• Material instability